After 24 hours have elapsed, you’ll be logged back out and will need to re-enable two-factor authentication for your login. If you don’t have your backup codes, please reach out to your account admin to grant you a 24-hour pass into the account. Keep in mind that each backup code can only be used once. Q: What do I do if I’m locked out of Frame.io because I don’t have the device I use for two-factor authentication? A: You can enter one of the backup codes you received during the two-factor authentication setup by clicking on “Enter recovery code” in the Frame.io login flow. See Step 2 above to download one of the authenticator apps links for iPhone or Android. That is a huge value as it enables you to get out in front of a security breach and be proactive in protecting yourself. Popular authenticator apps include Google Authenticator, Authy, and 1Password. 1Passwords Watchtower service is a real value add - 1Password monitors the security news for evidence of security breaches containing your credentials and alerts you if you have been impacted. Q: What is an authenticator app, and how do I get one? A: An authenticator app is an application that generates verification tokens for the apps you use that require two-factor authentication. How do I do that? A: At this time, we do not support per-user self-service 2FA management for Retail or Enterprise plans.

Q: I’m an individual user who wants to enable two-factor authentication on my own.

1password add authenticator